Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, store, and protect information in connection with our website, applications, software platform, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other applicable policies.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through the Services, including information provided when you:

• create or use an Account;
• subscribe to or use the Services;
• communicate with us;
• contact customer support; or
• otherwise interact with the Services.

This Privacy Policy does not apply to third-party websites, applications, or services that we do not control.

3. Information We Collect

We may collect the following categories of information:

• Account and registration information;
• contact information;
• business and professional information;
• subscription and transaction information;
• Customer Data;
• technical and device information;
• usage and interaction information;
• communications and support information; and
• payment-related information.

The information we collect depends on how you access and use the Services.

4. Information You Provide

We may collect information you provide directly to us, including:

• name;
• email address;
• phone number;
• Account credentials;
• business information;
• billing information;
• subscription information;
• information submitted through forms;
• information provided to customer support; and
• other information you choose to provide through the Services.

You may also provide information relating to your customers, employees, suppliers, contacts, or other individuals when using the Services.

5. Information Collected Automatically

When you access or use the Services, we may automatically collect certain technical and usage information, including:

• IP address;
• browser and device information;
• operating system;
• language and regional settings;
• access times and dates;
• pages, features, and functions used;
• application usage information;
• diagnostic and error information; and
• other technical information generated through use of the Services.

We use this information for service operation, security, analytics, troubleshooting, and improvement.

6. Information from Third Parties

We may receive information from third parties where necessary to provide or support the Services.

These sources may include:

• payment providers;
• authentication providers;
• analytics providers;
• integration partners;
• service providers; and
• other third parties where authorized or permitted by law.

The information received depends on the relevant service and your interactions with that third party.

7. How We Use Information

We may use information to:

• provide and operate the Services;
• create and manage Accounts;
• process subscriptions and payments;
• provide customer support;
• authenticate users;
• maintain security;
• detect and prevent fraud, abuse, and unauthorized activity;
• monitor and improve performance;
• develop and improve the Services;
• provide analytics and AI-powered functionality;
• communicate with you about the Services;
• comply with legal and regulatory obligations; and
• enforce our Terms and policies.

We may also use aggregated or de-identified information for analytics, research, reporting, and service improvement where the information does not reasonably identify an individual.

8. Artificial Intelligence and Automated Processing

The Services may include artificial intelligence and automated processing features.

Where these features are used, information available through your Account may be processed to provide AI-generated insights, analysis, recommendations, or other outputs.

Where third-party AI service providers are used, information may be processed by those providers as necessary to provide the relevant functionality and subject to applicable contractual and security measures.

We do not sell your personal information to AI service providers.

AI-generated outputs may not always be accurate or complete and should be reviewed before being relied upon.

9. How We Share Information

We may disclose information to third parties where reasonably necessary to provide the Services, operate our business, comply with legal obligations, or protect our rights.

These third parties may include:

• cloud and hosting providers;
• payment providers;
• analytics and security providers;
• customer support providers;
• communication providers;
• AI and technology providers;
• professional advisers; and
• other service providers acting on our behalf.

We may also disclose information:

• where required by applicable law or legal process;
• to prevent fraud or security threats;
• to protect our rights, property, or users; or
• in connection with a merger, acquisition, restructuring, financing, or sale of assets.

We do not sell personal information as a commercial product.

10. Payment Information

Payments may be processed through third-party payment providers.

Payment providers may collect and process payment and billing information in accordance with their own terms and privacy policies.

We may retain information such as payment status, transaction references, subscription details, and billing history for account management, financial records, fraud prevention, and legal compliance.

11. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• operate the Services;
• maintain security;
• remember preferences;
• analyze usage and performance;
• improve functionality; and
• measure marketing effectiveness.

Third-party service providers may also use cookies or similar technologies in connection with the Services.

You may manage cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the Services.

Additional information may be provided in our Cookie Policy.

12. Data Storage and Retention

We retain information for as long as reasonably necessary to:

• provide the Services;
• maintain Accounts;
• fulfill contractual obligations;
• comply with legal and regulatory requirements;
• resolve disputes;
• enforce our agreements; and
• protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

Information that is no longer required may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

13. Data Security

We maintain reasonable technical, administrative, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access controls, authentication, encryption where appropriate, monitoring, security testing, backups, and other safeguards.

Access to personal information is limited to personnel and service providers who require such access for legitimate business purposes.

Despite these measures, no internet-based service or electronic storage system can be guaranteed to be completely secure.

You are also responsible for protecting your Account credentials and devices used to access the Services.

14. Data Transfers

Information may be stored or processed in jurisdictions other than the country in which you reside.

This may occur through our service providers, infrastructure providers, payment providers, AI providers, or other business partners.

Where required by applicable law, we will take appropriate measures to protect personal information transferred across jurisdictions.

15. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of certain processing;
• object to certain processing;
• request a copy of certain information in a portable format; and
• withdraw consent where processing is based on consent.

These rights are subject to applicable legal limitations and exceptions.

We may need to verify your identity before processing certain privacy requests.

If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can review and address the matter.

16. Access, Correction, and Deletion

You may be able to access and update certain Account information directly through the Services.

If you cannot make a requested change through your Account, you may contact us through the support or contact channels published on the Website.

When legally permitted and reasonably necessary, you may request deletion of your personal information or Account.

Deleting your Account may result in the loss of access to information stored within the Services.

Some information may be retained where required by law, necessary to resolve disputes, prevent fraud, maintain security, or fulfill other legitimate purposes.

17. Customer Data and Third-Party Information

The Services may allow you to store information about other people, such as customers, employees, suppliers, contacts, or business partners.

You are responsible for ensuring that your collection and use of such information complies with applicable privacy and data protection laws.

Where you provide personal information belonging to another individual, you should ensure that you have an appropriate legal basis, authorization, or other lawful permission to provide that information and permit us to process it for the purposes described in this Privacy Policy.

We process such information to provide the Services on your behalf and in accordance with your instructions, where applicable.

18. Children’s Privacy

The Services are intended for individuals who are at least eighteen (18) years of age and are not directed toward children under the age of eighteen (18).

We do not knowingly collect personal information from individuals under the age of eighteen (18).

If you are under eighteen (18), you should not create an Account or provide personal information through the Services.

19. Third-Party Websites and Services

The Services may contain links to or integrations with third-party websites, applications, or services.

We do not control the privacy practices of third parties and are not responsible for their privacy policies or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

20. Marketing Communications

We may send you service-related and, where permitted by law, marketing communications.

Service-related communications may include information regarding your Account, transactions, security, subscriptions, and important changes to the Services.

You may opt out of promotional communications using the unsubscribe mechanism provided in the relevant communication.

You cannot opt out of essential service-related communications.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, data practices, technology, legal requirements, or other relevant circumstances.

Where required, we will provide notice of material changes through the Services, Website, email, or another appropriate method.

The updated Privacy Policy will become effective on the date stated in the revised version.

Your continued use of the Services after the effective date constitutes acknowledgment of the updated Privacy Policy, subject to any consent requirements required by applicable law.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you may contact us through the contact information or support channels published on the Website.