Refunds & Cancellations

1. Introduction

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to subscriptions purchased through the Services.

This Policy should be read together with our Terms of Service and other applicable policies.

By purchasing a subscription, you agree to the terms of this Policy.

2. Subscription Cancellation

You may cancel your subscription at any time through the cancellation options available within your Account or by contacting us through the support channels published on the Website.

Cancellation will prevent the subscription from automatically renewing for the next billing period.

Unless otherwise stated in this Policy, cancellation does not result in a refund for the current billing period.

Following cancellation, you may continue to access the applicable paid features until the end of your current subscription period.

3. Free Trial Cancellation

Eligible users may receive a fourteen (14) day free trial.

You may cancel your trial at any time before it ends.

If a payment method has been provided and you do not cancel before the trial period expires, the applicable subscription may automatically begin and the relevant subscription fee may be charged.

No refund will be provided for charges resulting from the failure to cancel before the end of the Free Trial, except where required by applicable law.

4. Automatic Renewal

Subscriptions automatically renew for the same billing period unless cancelled before the applicable renewal date.

The renewal charge will be processed using the payment method associated with your Account.

You are responsible for cancelling your subscription before the renewal date if you do not wish to continue the subscription.

Cancellation after a renewal charge has been processed does not automatically entitle you to a refund.

5. Refunds

Subscription fees are generally non-refundable once charged.

However, we may issue a refund or credit at our discretion where:

• you were charged due to a technical or billing error;
• you were charged more than once for the same subscription period;
• a payment was processed after a confirmed cancellation due to an error;
• the Services were materially unavailable for reasons within our control and a refund is considered appropriate; or
• a refund is required under applicable law.

Any refund or credit issued outside these circumstances is provided at our discretion and does not establish an obligation to provide similar refunds in the future.

6. Non-Refundable Charges

Unless otherwise required by applicable law, the following are generally non-refundable:

• subscription fees for a partially used billing period;
• subscription fees after a renewal has been processed;
• fees for periods during which you did not use the Services;
• charges resulting from failure to cancel before the renewal date; and
• charges for additional services or features that have already been provided.

7. Duplicate or Incorrect Charges

If you believe that you have been charged incorrectly, please contact us promptly with the relevant transaction or billing information.

We may review the transaction and, where appropriate, correct the charge or issue a refund.

8. Service Issues

If you experience a significant issue that prevents you from accessing or using the Services, please contact our support team.

We may investigate the issue and, where appropriate, provide a service credit, partial refund, or other reasonable remedy at our discretion, subject to applicable law.

Temporary interruptions, scheduled maintenance, third-party service failures, internet connectivity issues, or circumstances outside our reasonable control do not automatically qualify for a refund.

9. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the transaction.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

We are not responsible for delays caused by payment providers or financial institutions.

10. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time.

Any changes will become effective on the date stated in the updated version.

The updated Policy will apply to purchases and subscriptions made after its effective date, unless otherwise required by applicable law.

11. Contact Us

If you have questions regarding cancellations, refunds, or billing, you may contact us through the support or contact channels published on the Website.