Service Policy

1. Introduction

This Service Policy describes the nature and delivery of the software and related services provided through the BizPorche platform (collectively, the “Services”).

The Services are provided electronically through the BizPorche website and software platform.

2. Service Description

BizPorche provides subscription-based cloud software designed to provide business management and related digital functionality.

The Services may include tools and features for managing business information, transactions, records, reports, and other business-related activities.

The features and functionality available to a customer depend on the subscription plan selected.

3. Service Delivery

The Services are delivered digitally through the online platform.

After successful registration and, where applicable, payment of the applicable subscription fee, customers are provided access to the features included in their selected subscription plan.

No physical products are delivered as part of the Services.

Access to the Services requires an internet connection and a compatible device and browser.

4. Subscription Plans

The Services are offered through subscription plans that may be billed monthly or annually.

Each subscription plan provides access to the features and functionality specified for that plan at the time of purchase.

Subscription fees, billing periods, and applicable plan details are displayed through the Website before purchase.

5. Free Trial

Eligible customers may receive a fourteen (14) day free trial.

The availability of a free trial may be subject to eligibility requirements and other applicable conditions.

Unless cancelled before the end of the trial period, a trial may convert to the applicable paid subscription where a payment method has been provided.

The terms applicable to free trials are further described in our Terms of Service and Refund & Cancellation Policy.

6. Account Access

Customers must create an Account to access the Services.

Customers are responsible for maintaining the confidentiality of their Account credentials and for activities conducted through their Account.

Access to the Services is provided based on the subscription associated with the Account and may be restricted or suspended in accordance with the Terms of Service.

7. Service Availability

We aim to provide reliable and continuous access to the Services.

The Services may occasionally be unavailable or affected by maintenance, updates, technical issues, third-party service interruptions, internet connectivity issues, or circumstances beyond our reasonable control.

We do not currently provide a separate guaranteed uptime commitment for standard subscriptions unless expressly agreed otherwise in writing.

8. Service Updates and Changes

We may update, improve, modify, add, or remove features and functionality from time to time.

Changes may be made to improve performance, security, functionality, compliance, or the overall Services.

Where required, material changes will be communicated through appropriate channels.

9. Customer Support

Customers may contact us regarding account, subscription, billing, technical, or service-related matters through the support or contact channels published on the Website.

We will make reasonable efforts to respond to customer inquiries and provide appropriate assistance.

Standard subscriptions do not include a guaranteed support response or resolution time unless expressly stated otherwise.

10. Cancellation and Refunds

Customers may cancel their subscriptions in accordance with the applicable cancellation procedures.

Cancellation, automatic renewal, refund eligibility, and related matters are governed by our Refund & Cancellation Policy.

Customers should review that Policy before purchasing or cancelling a subscription.

11. Customer Responsibilities

Customers are responsible for:

• providing accurate Account information;
• maintaining the security of their Account credentials;
• maintaining appropriate internet and device access;
• using the Services in accordance with the Terms of Service; and
• ensuring that information submitted through the Services is accurate and lawful.

12. Third-Party Services

Certain features of the Services may rely on third-party infrastructure, payment providers, technology providers, integrations, or other services.

The availability and functionality of third-party services may be subject to the terms, policies, and availability of those providers.

13. Service Termination or Suspension

Access to the Services may be suspended or terminated in accordance with the Terms of Service, including where a subscription expires, payment obligations are not met, or the Services are used in violation of applicable terms.

14. Governing Terms

This Service Policy should be read together with the Terms of Service, Privacy Policy, Refund & Cancellation Policy, and other applicable policies published on the Website.

In the event of a conflict between this Service Policy and the Terms of Service, the Terms of Service will govern unless expressly stated otherwise.

15. Contact Us

For questions regarding the Services, subscriptions, service delivery, or this Service Policy, customers may contact us through the contact or support channels published on the Website.